Theia App Privacy Policy

Effective Date: 06-09-2024
This Privacy Policy describes how Theia S.r.l. ("we," "our," or "Theia") collects, uses, and protects the personal information of users ("you," "your") of the Theia application ("the App").

Information Collected

We collect the following personal information when you use the App:

  • Information provided by the user:

    Email, user ID, degree of visual impairment, and age during account registration.

  • Usage data:

    Account creation date, last login date, platform used (Android/iOS), number of conversations with the AI assistant, and anonymous feedback provided by users.

  • Technical information:

    Technical data related to the use of the App, such as IP addresses, device type, log data, and diagnostics.

How We Use the Information

We use the information collected for the following purposes:

  • Provide and improve our services:

    To operate, maintain, and improve the App's features, including interactions with the AI assistant.

  • Account management:

    To facilitate the creation and management of user accounts.

  • Communications:

    To communicate with you about the App, including notifications about updates, changes to terms of service, and other service-related communications.

  • Service analysis and improvement:

    To collect anonymous feedback and improve the AI assistant’s responses and overall service quality.

  • Legal compliance:

    To comply with legal obligations, resolve disputes, and enforce our terms of service.

Sharing Information

We do not share your personal information with third parties, except in the following cases:

  • Service providers:

    We may share your information with trusted service providers who assist us in operating the App under strict confidentiality obligations.

  • Legal obligations:

    We may disclose your information if required by law or to respond to legal proceedings, government requests, or to protect the rights, safety, or integrity of the App.

Protection of Personal Data

We adopt technical and organizational security measures to protect your personal information from unauthorized access, misuse, disclosure, modification, and destruction. However, no data transmission over the Internet can be guaranteed to be completely secure; therefore, while we strive to protect your information, we cannot guarantee the absolute security of data transmitted to the App.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless otherwise required by law.

Your Rights

In accordance with the GDPR, you have the right to:

  • Access:

    You can request a copy of your personal information that we hold.

  • Rectify:

    You can correct inaccurate or incomplete personal information.

  • Delete:

    You can request the deletion of your personal information, except in cases where we are required to retain it for legal reasons.

  • Restrict processing:

    You can request to limit the processing of your personal data in certain circumstances.

  • Portability:

    You can request the transmission of your personal information to yourself or another service provider.

  • Withdraw consent:

    You can withdraw your consent to the processing of your data at any time.

To exercise these rights, contact us at the email address: [email protected]

Changes to the Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted in the App and, where appropriate, communicated via email. By continuing to use the App after such changes, you accept the updated Privacy Policy.

Contact

For questions or requests regarding this Privacy Policy, contact us at the email address: [email protected]